Any information provided on this website or any linked website is not intended as medical advice. If you have a medical concern, please consult with your physician.
Discounts apply to in-stock items only, while supplies last. Prices are subject to change at any time. Sale prices not valid with any other discounts. All sales of clearance items are final; no returns will be accepted. Free shipping offer is available within the continental U.S. only and excludes DOT restricted items.
As part of our commitment to customer service, Facials by Francine offers a fair return policy. If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Facials by Francine.
Return Instructions – 4 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return policy below.
Obtain your return merchandise authorization number (RMA#). You may e-mail us at Info@facialsbyfrancine.com or via phone at 973.627.4313, Wednesday, Friday and Saturday 11:00 AM – 4:00 PM (ET); Tuesday & Thursday 11:00 AM-7:00 PM (ET).
Tuesday through Saturday, 11:00 AM – 4:00 PM (ET).
Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
Include a copy of your packing slip and RMA# with your return shipment.
Mail your return to:
Ship returned items to:
Facials by Francine
25 Wall Street
Rockaway, NJ 07866
Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.